Since the pandemic restrictions are no longer in place, the hospitality industry is once again doing very well. This is because many of us can finally go on that long-awaited vacation we’ve been putting off. When you get to your hotel, you might notice a few changes.
More and more hotels are using new technology to make sure your stay is a good one, from the moment you check in until the moment you have to leave.
And new ideas are still coming out all the time. Here’s how technology is changing the industry, and if you work in it, here are the hospitality and hotel trends you need to know about in 2023 that could make your guests’ stays much better and help you make more money.
Table of Contents
No-Contact Check-Ins
Hotels are likely to start using contactless check-in all over the world by the end of next year. This is great for both your guests and the hotel as a whole. In this case, contactless check-ins can cut the line at the front desk in half, which is better for everyone.
On average, it takes about eight minutes to manually check in a guest. By skipping this step, your guests can start their vacations without any stress, and your staff will have more time to do more important things. Like doing everything you can to improve the experience of your guests!
Taking care of health and well-being
In 2023, the hospitality industry will show how much their guests care about health and wellness as a whole. How will this work in real life? We’re already seeing more organic, vegan, and/or seasonal options on the menus of restaurants and hotels, as well as a wider range of healthier options in the mini bars.
More hotels than ever will have spa facilities or in-room treatments next year. Guests will be able to enjoy high-end services like hot tubs on cliff tops, hot stone massages, and guided meditation sessions.
Pillow and mattress menus are becoming more common. This lets guests choose the options that will be most comfortable for them before they arrive, ensuring a good night’s sleep and a stress-free stay!
Focus on Sustainability
No matter what industry a business is in, it needs to have a good reputation for being sustainable and friendly to the environment, because this is something that consumers care a lot about. People who work in the hospitality industry are in a great position to take advantage of this trend, which will be important in 2023 and for the foreseeable future.
When the number of people in a room changes, smart hotel management systems can adjust the temperature, air conditioning, and lighting. This is great for the environment and the bottom line of your business.
If you can, choose local suppliers for everything from food for your hotel restaurant to toiletries for your guests’ rooms. This will cut down on transportation costs and be a big plus for your guests.
Cutting down on the amount of plastic you use, using recycled materials when you can, and giving your staff and guests places to recycle are all easy ways to reduce your carbon footprint.
Blended Places
The hospitality industry will also respond more and more to new ways of working that blur the line between where guests live and where they work. Now, guests are likely to want both a place to rest and a place to get work done. Hotels are getting rid of things like clinical boardrooms and desks that put function over style.
You can expect stylish home-office furniture and decor in hotel rooms to make them feel warm, inviting, and good for work or play. There will also be beautiful, well-equipped co-working spaces for the “working nomad” who works from home and travels the world while making a living.
Making each stay unique
Personalizing as many parts of a guest’s stay as possible will be one of the most important hospitality trends of 2023. This will mostly be done with the help of high-tech solutions that can remember the details of a guest’s last visit or the information they gave when they booked to anticipate their needs.
This could come in the form of an offer to upgrade the guest’s room, give them a discount at the spa, or connect them with a local business that offers a service they might be interested in, like renting bicycles.
This not only helps make sure that your guests have the best stay possible, but it also gives you an unbeatable chance to upsell, which could bring in a lot more money for your business.
The Growth of Robots
And finally, more hospitality businesses will likely start to use robots – yes, robots! – to do different jobs next year. Robots are already being used as guest concierges in many hotels. They greet guests and give them information when they need it. Robots are also being used to clean and even help out in the kitchens of hotels.
Henn-na Hotel in Nagasaki, Japan, is the first hotel in the world to be run entirely by robots. Connie, the AI-enabled concierge at Hilton Hotels, helps guests and answers their questions.
Even though it’s unlikely that all hotels will be run by robots any time soon, robots will probably be used more and more to automate services in the hospitality industry to make things easier for guests and free up staff time.
Also hospitality businesses are embracing cutting-edge solutions such as PRTG OPC UA server integration to enable seamless communication and coordination among robots deployed for various tasks within the industry.
Some FAQs about Hospitality
What are the three biggest trends in the hospitality business?
Know these current and upcoming hotel trends:
Hotel technology that is smart. Adding the Internet of Things (IoT) to a property is something that gets people excited. Other things that get people excited are sustainable hotels, robot staff, virtual reality and augmented reality, and unique brand experiences.
How do trends affect the hotel and restaurant business?
There is a shortage of workers in many fields, including hotels and restaurants. Now, guests are more willing to see cleaning done in the open, but there are fewer people to do it. Some hotels are trying to get people back to work by giving them better pay, free training, and other perks.
What effect do changes in tourism and hospitality have on the environment in our country?
The effects of tourism on the environment don’t stay in one place. They can spread beyond local areas and hurt the world’s ecosystem. One example is the increase in pollution caused by things that are necessary for tourism, like transportation. For example, a big part of climate change is caused by flying.